At Sp5der Hoodie, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

We process all orders within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times are as follows:

  • Standard Shipping: 7–15 business days
  • Express Shipping: 3–7 business days (where available)

Please note that delivery times are estimates and may vary due to weather conditions, customs processing, or carrier delays.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost during transit, please contact our customer support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact us:

Sp5der Hoodie

Address: 72 Orenda Rd, Brampton, ON L6W 1W1, Canada

Email: support@sp5derhoodie.ca

Business Hours: Monday – Friday, 09:00 AM – 06:00 PM

We appreciate your trust in Sp5der Hoodie and strive to provide a fast, reliable, and hassle-free shipping experience.